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NEW! The fastest way to obtain our products is to let us dispense your UK Prescription FREE directly to your door! Call our Helpline for details 01604 595 696
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FAQ (frequently asked questions)
Phil, our Helpline manager answers some of the most frequently asked questions put to us by both healthcare professionals and people who use our products.
 
General FAQ's
  1. Are your products available on prescription in the UK?
  2. Can I get my Manfred Sauer products directly from you?

Specifically for Men FAQ's

  1. My Urinary sheath comes off more than once a day ?
  2. My urinary sheath almost stays on for 24 hours but sometimes it comes off before it should, what can I do?
  3. I have a Suprapubic catheter fitted (catheter enters body through the abdomen wall) but still leak through my urethra (opening at end of penis).

For Pharmacy and suppliers FAQ, please click here

Q Are your products available on prescription in the UK?
A
The answer is yes for the majority of our products. Simply go to your GP or prescribing nurse with the Manfred Sauer order code and obtain a prescription which can then be dispensed from your usual pharmacy (if you have had a free sample from us the codes will have been clearly written on the packaging and covering letter). However, if your GP or chemist/pharmacy has any difficulty in obtaining our products, tell them to look in the UK Drug Tariff (they will be surprised at how much they can save as our products are, in the majority of cases, less expensive than the ones they normally prescribe). If they are still having problems contact me on the Helpline number: 01604 595 696 and I will advise them on the quickest way to get hold of our products.

1) Call our helpline on 01604 595 696  or email on helpline@manfredsauer.co.uk and ask for details on how to get your products delivered to your home.
 
 
Q Can I get my Manfred Sauer products directly from you?

The answer is yes. We can arrange for your prescription to be dispensed and delivered directly to your door at no cost to you, without delay and discretely packaged.

Just call our helpline on 01604 595 696  or email us at helpline@manfredsauer.co.uk and ask about Home Delivery Service.

Q My current leg bag is too big for me to wear under a skirt, shorts or swimwear, do I always have to wear long trousers to hide my leg bag?
A No, we have a unique "Discreet Thigh Bag", which has won awards from healthcare professional associations as well as users. It allows anyone to wear a leg bag and wear the clothes they want to wear.


Q I am too embarassed to talk about my problems with the family doctor, can anyone else help?
A Yes, there are specialist nurses called Continence Advisers in every area in the UK. You do not need to be referred by your doctor and you can contact them directly in strict confidence for an appointment. See our links page for phone numbers or follow the links (don't forget to bookmark this site). The Bladder and Bowel Foundation or Association for Continence Advice can give you details of your nearest adviser.


Q My current leg bag simply does not hold enough for trips out. Is there a bigger capacity leg bag available?
A Yes, wheelchair users can try out our 1300ml capacity Bendi Bag. It's great for a long journey when you know you will have difficulty finding an accessible toilet or even a night out at your favourite cinema, theatre, restaurant or pub. Many people find that they do not need an overnight drainage bag when they use the 1300ml Bendi Bag.  For non wheelchair users if you look at our Comfort range of leg bags we have a traditional shaped oblong bag in a 1000cc capacity.
 
 
 
Q My current leg bag slips down my leg. How can I stop this happening?
A Use our P-Grip system which is available on GP prescription
 
 

 

 

Specifically for the men

Q My Urinary sheath comes off more than once a day
A There could be several factors why this is happening. The most common reasons are incorrect sheath size (diameter), penile retraction or a combination of both. Most manufacturers only offer 3 or at the most, 5, different sizes, which is unfortunate for you if you happen to be an in-between size. Manfred Sauer offer over twice the number of sizes in two different thicknesses to ensure a secure comfortable fit (11 sizes from a childs size upwards, 18 - 40mm diameters). For people who experience penile retraction our "Extra thin sheath" is literally like a second skin. When fitted correctly, it will allow the sheath to retract with the penis, unlike many sheaths on the market that are made of a less flexible and elastic material that can simply roll off when retraction occurs.


Q My urinary sheath almost stays on for 24 hours but sometimes it comes off before it should, what can I do?
A
Try our skin preparation wipe or fluid - Preventox, which disinfects, protects the skin and increases the adhesive action of any self-adhesive sheath as well as liquid and tape adhesives. If possible leave 10-15 minutes after shower/bath before fitting any sheath as your skin will be water logged, which will effect the adhesion of the sheath.
 
 
Q I have a Suprapubic catheter fitted (catheter enters body through the abdomen wall) but still leak through my urethra (opening at end of penis).
A This is not an uncommon problem, if the amout of urine passed through the urethra is only in small quantities (max 100mls) then it is possible to use one of our urinary sheaths with a tap on the end to empty the urine when required.  If the volumes passed are greater then use  one of our urinary sheaths with a small discreet leg bag such as our Discreet Thigh Bag (400mls) or Childrens bag. (210mls).
 

See also the wealth of information available in our
Free downloadable Tutorial

 
It's back!
DT Code / Size PIP Code*
iQ2104.10 372-5421
iQ2104.12 324-7400
iQ2104.14 324.7418
iQ2104.16 324.7426
iQ2104.18 372-5413

b.sure violet quickfit urinary sheath shorter in length with a stronger adhesive available in 9 sizes.

Call the UK Helpline 01604 595 696 we are available Mon-Fri 9am to 5pm to help you in any way we can or e-mail helpline@manfred-sauer.co.uk
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